Services

The Quality You Expect
The Attention You Deserve

At American Services, our Quality Service Assurance program provides all clients the highest level of service possible as measured by the quality performance of our employees. Our program insures that only the highest standards of quality and service are met and maintained at all times. Comprehensive job descriptions are developed for all positions and training programs are implemented which enable employees to perform their best in delivering full client satisfaction.

Our site supervisors and district managers are personally involved to ensure performance levels are met in keeping with our strict quality standards. We maintain records of all site inspections regardless of whether or not these are scheduled and take appropriate actions where necessary to correct any issues or note specific improvement initiatives.

Before assignment, a new employee will be informed of our expectations and will be provided with an explanation of the Quality Service Assurance program, Safety Policies and Training programs. Each employee will be evaluated on their job performance on a six-(6) month basis. In the event an employee receives a marginal or poor rating, then additional training will be provided to improve their performance. Evaluation forms and the actions taken, if any, are added to the employee's file.

The prevailing goal at American Services is to provide our customers with the best available resources for their needs whether for Security, Staffing or Janitorial. Our Quality Service Assurance program serves as the on-going guide to consistently perform our duties as our clients expect and deserve.

Safety Policy

American Services is totally committed to safety and loss control without compromise. We comply with all safety regulations and laws of the state and federal government. In doing so, it is our intention that each employee shall work in a safe, healthy and drug free work environment. This means providing maximum protection from controllable hazards and giving our employees all the necessary information, training and appropriate equipment that allows them to perform their duties in a safe, effective manner. Taking this approach creates a mindset in all employees that safety is a priority and that every duty will be performed in the safest manner possible.

The supervisors and managers at American Services are experienced professionals who know how to listen and take corrective action on reported or identified safety concerns at their sites. Employees will be evaluated on their contribution to the safety program and adherence to the General Safety Rules.